growth + expansion

We are seeking a full-time, Nashville-based Growth & Expansion Operations Manager to oversee operations, scheduling, and client relations while ensuring exceptional experiences for both families and staff.

This role will lead with a joyful heart and will also be responsible for driving successful launches in new markets.

This role requires a balance of:

  • Detail-oriented operational management

  • Client-facing communication/sales skills.

  • Rotating evening and weekend availability (5:00–10:00 pm) in order to support client consultations and/or team needs with love and intentionality.

Key responsibilities

    • Serve as the first impression for new families - manage client applications, client interviews, and management of contracts, invoicing, and onboarding

    • Confidently communicate the value of Choose Joy Nursing services; convert inquiries into clients

    • Ensure a consistent, high-quality client experience from initial contact through service delivery

    • Manage nurse scheduling, aligning client needs with nurse availability

    • Track due dates, births, and nurse availability; update the Charge Nurse regularly

    • Facilitate communication between clients, nurses, and the Charge Nurse

    • Oversee scheduling for Baby 101 classes, consultations, and training

    • Collaborate directly with the current Operations Manager and participate in a shared rotation for on-call weekends, nights, holidays, and out-of-office coverage

    • Indirectly oversee ~30 nurses and the Charge Nurse by providing structure, accountability, and clear communication

    • Partner with HR on recruitment, onboarding, and interviewing

    • Foster a culture of professionalism, compassion, and continuous improvement

    • Manage ordering, tracking, and inventory of company materials and supplies.

    • Ensure compliance with contracts, policies, and legal documentation in partnership with CEO and HR

    • Organize and facilitate team meetings; track and drive follow-through on action items

    • Partner with marketing/content teams to align messaging with operational realities

    • Travel to newly launched cities to represent Choose Joy Nursing, serving as a brand ambassador while hosting events and building community awareness

    • Up to 25% travel required, including periodic overnight stays

    • Support marketing initiatives by promoting services and strengthening brand visibility in emerging markets

requirements

  • Must reside in Nashville

  • 3–5 years of experience in business management, operations, or client services

  • Proven sales and/or marketing experience is a bonus

  • Experience leading small teams and influencing larger groups

  • Excellent problem-solving skills with a focus on process improvement methodologies

  • Strong organizational skills with an exceptional eye for detail

  • Excellent communicator with strong interpersonal skills; comfortable speaking with families and clinicians

  • Ability to manage multiple priorities in a fast-paced, high-growth environment

For more information on this position, please see our listing here.

interested in joining us?

If this feels like a good fit, we’d love to hear from you! Please email your resume to apply@choosejoynursing.com!